Packet Loss in US-NYC1 Data Center

Incident Report for Sentree

Resolved

Everything has continued to look good. If you have any issues, please reach out to us at support@sentree.io or on live chat at https://www.sentree.io.

Posted Mar 31, 2026 - 00:47 GMT-04:00

Monitoring

The fix has been completed, and we're seeing no more packet loss. All sites are up, and we are continuing to monitor to ensure everything stays stable.

Posted Mar 30, 2026 - 21:34 GMT-04:00

Update

A fix is underway and packet loss is improving with most sites fully accessible.

Posted Mar 30, 2026 - 21:23 GMT-04:00

Identified

The network team is aware of the situation and are looking into it.

Posted Mar 30, 2026 - 20:59 GMT-04:00

Investigating

We are currently investigating some packet loss to sites in our US-NYC1 data center.

Posted Mar 30, 2026 - 20:48 GMT-04:00

This incident affected: Cluster 102 (Personal, Small Business, and Enterprise Hosting).