tag:status.sentree.io,2005:/historySentree Status - Incident History2024-03-29T01:23:51-04:00Sentreetag:status.sentree.io,2005:Incident/108217852022-08-13T22:51:36-04:002022-08-13T22:51:36-04:00Email Errors<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>22:51</var> GMT-04:00</small><br><strong>Resolved</strong> - The email engineering team has successfully diagnosed and resolved the issue causing degradation of email services. If you continue to have any problems, please reach out to us via live chat on sentree.io or at support@sentree.io.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>21:29</var> GMT-04:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>21:28</var> GMT-04:00</small><br><strong>Investigating</strong> - We are currently experiencing degraded service that is impacting email. Some customers may be unable to access webmail or their inboxes at this time. Our engineering team is currently in the process of restoring service. We will provide additional updates and they become available.</p>tag:status.sentree.io,2005:Incident/49654412020-08-31T16:19:08-04:002020-08-31T16:19:08-04:00SSL / Server Identify Errors with Mail Servers<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:19</var> GMT-04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:18</var> GMT-04:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:39</var> GMT-04:00</small><br><strong>Monitoring</strong> - The SSL errors have been resolved and everything should be working properly. If you used the workaround, you can continue to leave the new hostname as it will continue to work as well. If you have any troubles, please reach out to us.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>22:19</var> GMT-04:00</small><br><strong>Update</strong> - We are waiting for the email server provider to update the SSL certificate to fix this problem. This may not be resolved until Monday, but we are pushing for a quicker resolution. <br /><br />In the meantime, you can access webmail at https://mail.b.hostedemail.com/ or update your email software and set the incoming and outgoing server to: mail.b.hostedemail.com</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>21:25</var> GMT-04:00</small><br><strong>Update</strong> - As a workaround, you can access webmail at https://mail.b.hostedemail.com/ or update your email client and set the incoming and outgoing server to: mail.b.hostedemail.com</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>21:18</var> GMT-04:00</small><br><strong>Identified</strong> - Customers are receiving an error when accessing webmail or from their email client about a failed SSL or Server Identity validation. We have identified the problem and are working to resolve it as quickly as possible.</p>tag:status.sentree.io,2005:Incident/39295592020-04-21T21:20:13-04:002020-04-21T21:20:13-04:00Networking Issues due to Internet Backbone Provider Outage<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>21:20</var> GMT-04:00</small><br><strong>Resolved</strong> - The Engineering team has confirmed that the outage from the affected backbone provider has been resolved. The team will continue to monitor the situation overnight before utilizing this provider again for network traffic.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>16:21</var> GMT-04:00</small><br><strong>Update</strong> - The Engineering team has applied a fix to route around the disruption, and at this time, services in the NY region should be starting to operate normally. We are continuing to monitor the situation closely, and we will share more information as it becomes available.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>14:51</var> GMT-04:00</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation. Most services are reachable, but due to some packet loss a connection may fail, but will likely work if you try again.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:59</var> GMT-04:00</small><br><strong>Identified</strong> - We are aware that a disruption from a major Internet backbone provider has caused networking issues in multiple regions, including the data center hosting our legacy clients and some dedicated VPS clients.<br /><br />Users may experience issues or bad performance, including significant packet loss, with networking. While the workaround in place should mitigate these issues, users may continue to experience packet loss until the issue is fully resolved at the provider level.<br /><br />We're continuing to monitor the situation, and Engineers will continue to take proactive efforts to workaround this disruption.</p>tag:status.sentree.io,2005:Incident/25724262019-06-19T13:06:06-04:002019-06-19T13:06:06-04:00DNS Outage<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>13:06</var> GMT-04:00</small><br><strong>Resolved</strong> - All domains are now working correctly. If you are still experiencing any problems, please feel free to contact us at support@sentree.io.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>11:59</var> GMT-04:00</small><br><strong>Update</strong> - 99% of the domains are now working correctly. We're working on resolving the problems with the last 1% of the domains. We will provide another update once that is completed.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>08:28</var> GMT-04:00</small><br><strong>Update</strong> - Some domains are starting to work again, although not all domains are operational yet. We are continuing to work on the situation until all domains are operating correctly.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>06:19</var> GMT-04:00</small><br><strong>Identified</strong> - Our DNS provider is having a major problem where DNS requests are responding to all records incorrectly with the IP address 127.0.0.1. They are urgently working on a resolution, and we're in the process of implementing workarounds.</p>tag:status.sentree.io,2005:Incident/18665802018-08-17T22:34:18-04:002018-08-17T22:34:18-04:00Connectivity Issues - Linode (Newark)<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>22:34</var> GMT-04:00</small><br><strong>Resolved</strong> - Linode is reporting the problem is resolved and all of our servers are functioning properly.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>20:19</var> GMT-04:00</small><br><strong>Investigating</strong> - Linode is investigating problems in their Newark data center, and several of the our servers are unavailable. We are monitoring the situation and will continue to provide updates. You can follow the Linode status updates at https://status.linode.com/incidents/74qxz7gwx5jl, and we will continue to post updates as well.</p>tag:status.sentree.io,2005:Incident/18203862018-07-18T21:15:33-04:002018-07-18T21:15:33-04:00Connectivity Issues - Linode (Newark)<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>21:15</var> GMT-04:00</small><br><strong>Resolved</strong> - All servers are back up. If you have any problems, please contact us.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:47</var> GMT-04:00</small><br><strong>Update</strong> - Servers are starting to come back online. We are still monitoring the situation.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:13</var> GMT-04:00</small><br><strong>Investigating</strong> - Linode is having connectivity problems in their Newark data center, so any servers hosted in that data center are currently down. They reported:<br /><br />We are aware of connectivity issues affecting Linodes in our Newark data center and are currently investigating. We will continue to provide additional updates as this incident develops.</p>tag:status.sentree.io,2005:Incident/16865922018-04-13T16:38:24-04:002018-04-13T16:38:24-04:00Sucuri Firewall connectivity issues<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>16:38</var> GMT-04:00</small><br><strong>Resolved</strong> - Sucuri reports that the issue is resolved, and there have been no problems since our last update.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>08:10</var> GMT-04:00</small><br><strong>Monitoring</strong> - Sucuri reports that the situation should now be resolved. You can find out more details from Sucuri at http://status.sucuri.net/incidents/3128z75nygdk. We will continue to monitor the situation as well.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>06:22</var> GMT-04:00</small><br><strong>Update</strong> - Sucuri has identified the cause of the outage, and they are working to get a fix pushed live as soon as possible. Traffic in the USA has been restored and only parts of Europe and Asia are still affected.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>05:18</var> GMT-04:00</small><br><strong>Investigating</strong> - Sucuri is reporting connectivity issues impacting some Sucuri Firewall Clusters in parts of Europe and the USA. Their sysadmins are actively working on the issue, which they hope will be resolved shortly. We will continue to monitor the situation and provide updates. You can also track updates directly from Sucuri at http://status.sucuri.net/incidents/3128z75nygdk.</p>tag:status.sentree.io,2005:Incident/16186052018-02-26T13:45:57-04:002018-02-26T13:45:57-04:00Sucuri Connectivity Issues - Washington DC Data Center<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:45</var> GMT-04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:24</var> GMT-04:00</small><br><strong>Monitoring</strong> - Sucuri has reported the problem is resolved, and they are also continuing to monitor the situation. Performance is back to normal in our tests as well.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:34</var> GMT-04:00</small><br><strong>Identified</strong> - While performance has greatly improved, there is still some degradation. We are continuing to monitor the performance, and Sucuri is still working to fully resolve the problem.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:55</var> GMT-04:00</small><br><strong>Monitoring</strong> - We are seeing performance return back to normal levels and will continue to monitor the situation and provide updates.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:33</var> GMT-04:00</small><br><strong>Identified</strong> - Sucuri is reporting connectivity issues affecting the servers in their DC data center. You can follow their updates directly at http://status.sucuri.net/incidents/4y6lx05sp577, and we will continue to provide updates as well.</p>tag:status.sentree.io,2005:Incident/15966982018-02-08T18:58:42-04:002018-02-08T18:58:42-04:00Webmail Degraded Performance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>18:58</var> GMT-04:00</small><br><strong>Resolved</strong> - The issues we were experiencing with delayed incoming mail and webmail performance are now resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:19</var> GMT-04:00</small><br><strong>Update</strong> - Services on are beginning to return to normal levels and webmail performance has stabilized. Please note that inbound mail has been delayed during this incident, however outbound mail was not impacted.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:35</var> GMT-04:00</small><br><strong>Identified</strong> - Our operations team is investigating webmail performance issues at this time. Users may experience degraded performance sending and receiving mail as well as when visiting webmail.</p>tag:status.sentree.io,2005:Incident/1273842014-10-21T22:35:47-04:002014-10-21T22:35:47-04:00donordepot1 server hardware issues<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>22:35</var> GMT-04:00</small><br><strong>Resolved</strong> - donordepot1 migration is complete and everything is operating correctly. If you have any problems, please contact us.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>22:15</var> GMT-04:00</small><br><strong>Update</strong> - Migration of donordepot1 has started and should be completed by 10:37pm ET.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>19:24</var> GMT-04:00</small><br><strong>Update</strong> - The physical hardware for donordepot1 requires emergency maintenance and we feel the most prudent course of action is to migrate it to new hardware. Migrations will begin shortly.
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<br />The server has entered into a migration queue and it will be moved to its new hardware shortly. The server is currently up, but will be down again for the migration. We expect it to be completed by 10/21/2014 11:30 pm ET.
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<br />We apologize for the inconvenience, and please don't hesitate to let us know if you have any questions regarding the process.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>19:10</var> GMT-04:00</small><br><strong>Identified</strong> - Our administrators have detected an issue affecting the physical hardware of donordepot1. We're working to resolve the issue as quickly as possible and will provide an update as soon as we have more information.
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<br />We apologize for any inconvenience.</p>